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Survey On Bank Services & Customer Satisfaction / Kaji Selidik Perkhidmatan Bank & Kepuasan Pelanggan

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Assalamualaikum and Salam Sejahtera,

Bank Muamalat Malaysia Berhad(BMMB) is currently conducting a survey on bank services and customer satisfaction. We would appreciate your time and honest opinion on the survey questions.

Customers who submitted a completed response will receive RM10 as a small token of appreciation from BMMB. The token will be given to first 500 early customers.

Thank you in advance for completing this survey. Remember, your opinion counts!

Assalamualaikum and Salam Sejahtera,

Bank Muamalat Malaysia Berhad(BMMB) sedang menjalankan kaji selidik berkaitan perkhidmatan bank dan kepuasan pelanggan. Kami amat menghargai masa dan pandangan ikhlas anda terhadap kaji selidik ini.

Pelanggan yang menghantar maklum balas dengan lengkap akan menerima RM10 sebagai token penghargaan dari BMMB. Token akan diberikan kepada 500 pelanggan terawal.

Kami dahulukan dengan ucapan terima kasih kerana sudi melengkapkan kaji selidik ini. Ingat, pendapat anda berharga!

Please use a scale of 1 to 10, where 1 means NOT LIKELY AT ALL and 10 means VERY LIKELY
Sila gunakan skala 1 hingga 10, di mana 1 bermakna SANGAT TIDAK SUKA dan 10 bermakna SANGAT SUKA

Section 1: Net Promoter Score/Skor Promoter Bersih
Section 2: (A) Banking Experience at Branch/Pengalaman Perbankan di Cawangan
Section 2: (A) Banking Experience at Branch/Pengalaman Perbankan di Cawangan
Section 2: (A) Banking Experience at Branch/Pengalaman Perbankan di Cawangan
Section 2: (A) Banking Experience at Branch/Pengalaman Perbankan di Cawangan
Section 2: (A) Banking Experience at Branch/Pengalaman Perbankan di Cawangan
Section 2: (B) Banking Experience at Self-service Terminal./Pengalaman Perbankan di Terminal Layan Diri
Section 2: (B) Banking Experience at Self-service Terminal./Pengalaman Perbankan di Terminal Layan Diri
Section 2: (B) Banking Experience at Self-service Terminal./Pengalaman Perbankan di Terminal Layan Diri
Section 2: (B) Banking Experience at Self-service Terminal./Pengalaman Perbankan di Terminal Layan Diri
Section 2: (C) Contact Center Experience./ Pengalaman Pusat Panggilan.
Section 2: (C) Contact Center Experience./ Pengalaman Pusat Panggilan.
Section 2: (C) Contact Center Experience./ Pengalaman Pusat Panggilan.
Section 2: (C) Contact Center Experience./ Pengalaman Pusat Panggilan.
Section 2: (C) Contact Center Experience./ Pengalaman Pusat Panggilan.
Section 2: (C) Contact Center Experience./ Pengalaman Pusat Panggilan.
Section 2: (D) Internet Banking Experience./Pengalaman Perbankan Internet
Section 2: (D) Internet Banking Experience./Pengalaman Perbankan Internet
Section 2: (D) Internet Banking Experience./Pengalaman Perbankan Internet
Section 2: (D) Internet Banking Experience./Pengalaman Perbankan Internet
Section 2: (E) Mobile Banking (Mobile Application) Experience./Pengalaman Perbankan Mudah Alih (Aplikasi Mudah Alih)
Section 2: (E) Mobile Banking (Mobile Application) Experience./Pengalaman Perbankan Mudah Alih (Aplikasi Mudah Alih)
Section 2: (E) Mobile Banking (Mobile Application) Experience./Pengalaman Perbankan Mudah Alih (Aplikasi Mudah Alih)
Section 2: (E) Mobile Banking (Mobile Application) Experience./Pengalaman Perbankan Mudah Alih (Aplikasi Mudah Alih)
Section 2: (F) Banks Product/Produk Bank
Section 2: (F) Banks Product/Produk Bank
Section 2: (F) Banks Product/Produk Bank
Section 2: (F) Banks Product/Produk Bank
Section 2: (F) Banks Product/Produk Bank